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The WordPress.com Blog

Every couple weeks, we’re sitting down with an Automattician to help you get to know the people who work behind the scenes to build new features, keep Automattic running, and make WordPress.com the best it can be. This week, we’re very pleased to introduce you to Ms. Kathryn Presner. Everybody, say hey to Kathryn!

What’s your role at Automattic?

As a Happiness Engineer, I help WordPress.com users solve every kind of issue imaginable: from setting up custom menus to custom DNS records.

I love troubleshooting users’ problems and finding solutions — it’s incredibly satisfying seeing someone go from frustrated and confused to delighted and enlightened. I especially enjoy “seeing the lightbulb go off” when explaining WordPress basics to beginners.

The best part of my day is when a user tells me I’ve totally lived up to my Happiness Engineer designation, which — let’s be honest — has to be…

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